Shipping Policy

We ship orders through UPS 3 Day Select, 2nd Day Air, or Next Day Air Monday through Wednesday. Orders placed Wednesday - Sunday will ship during the following week. Our average processing time is 2-3 business days. For Plant Rescue Boxes, please allow up to one week for processing and shipping. 

Live Arrival is guaranteed with UPS Next Day Air, so long as appropriate measures are taken by the buyer, ie. being home at time of first attempted delivery, adding a heat pack to the order if local weather is under 50 degrees Fahrenheit, and entering the correct shipping information.

We offer Route Shipping Protection, which allows claims, refunds and replacements. for lost, stolen, or damaged deliveries. Orders without Route Shipping Protection will not qualify for such compensation, unless the shipping method is UPS Next Day Air. 

Majority of plants are sent bare rooted with sphagnum moss to retain moisture on the root system. We often used recycled and/or biodegradable packing materials to reduce our carbon footprint.

Please note, we reserve the right to delay and hold shipment in cases of inclement weather, natural disasters, etc. to ensure the safe arrival of your order.